Background Summary

Accomplishments

Work Experience

• Alpha Digital May 2009 to Present       Project Manager, Web Programmer
• Project managed design and develop of web sites for Hyperbaric Centers of Texas, Richardson TX including ad agency, programmers and ISP
• Lehigh Hanson Aug 2006 to May 2009,      Business Analyst
  • Created logical data models to define business and project requirements of customer management and pipe sales quoting system. Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams. Created requirements matrix and tracked solution validation to requirements matrix.
  • Organized requirements for customer statement, invoice and ticket system with use cases and UML classes. Developed feasibility analysis and project risk analysis. Wrote a use cases descriptions. Including preconditions, post conditions, assumptions, and scenarios. Analyzed stakeholders. Employed use cases to develop requirements with stakeholders and write pseudo code for system. Developed testing scripts with stakeholders.
  • Worked in team to organized requirements for tax payment management system. Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation. Facilitated JAD with broad stakeholder participation. Examined in-house development, out-sourced development of stand alone and existing ERP systems and COTS (commercial off-the-shelf) system.
  • Identified stakeholders and facilitated JAD for Web Time Entry system for 260 plants in US and Canada. Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system. Developed specifications for upgrade from manual time entry to Kronos clocks.
• ppoNEXT Oct 2003 to Aug 2006,      Business Analyst
  • Planned scope, cost, schedule and risk management for upgrade and maintenance of RoboPrint Windows application in VB 6
  • Using SDLC and Microsoft Project planned scope, cost, requirements and risk analysis of four person web application development team in Visual Studio 2003, ASP.NET, VB.Net and SQL Server 2000
  • Project managed the designed and delivery SQL Server ETL system for downloading business critical data from Oracle using two in-house business analysts and contract consultant
  • Wrote queries, stored procedures, upload processes and data transform processes to maintain and improve SQL Server 2000 data store
• Novation LLC - Web Programmer, Project Manager; 1998 to Oct 2003
• Managed design, development, and maintenance of Marketplace @ Novation, VPN website or 2200 hospitals in fifty states
• Managed design, development, and maintenance Novationco.com, Novations public site
• Developed several database driven user interfaces using Active Server Pages (ASP)
• Developed database driven marketing message display using ASP and XML
• Developed dozens of forms for Novation intranet for internal communications with ASP
• CompuCom 1992 -1997
• Knowledge Base Manager 1994 to 1997
• Gathered, organized and maintained knowledge bases for large external help desk. Knowledge base begun using Word and WinHelp. Converted 6000 Word and WinHelp documents into HTML in late 1993, early 1994
• Senior Technical Support Specialist 1993 to 1994
Supported system engineers and LAN engineers in Novell Netware and Windows NT
• Technical Support Specialist 1992 to 1993
• Supported salespeople and technicians providing hardware and software to customers
• As Knowledge Base Manager and webmaster built and maintained an intranet website knowledge base of procedural and technical solutions using Front Page and Netscape Gold. Specifically:
• Developed intranet website as Webmaster Manager for 140 plus analysts at Remote Help Desk. (Remote HelpDesk serves over one hundred different companies.)
• Converted over 6000 documents from MS Word and call tracking software called Expert Advisor into HTML format using Front Page and Netscape Gold.
• Programmed user interactivity with HTML,VBScript JavaScript,Visual Basic 4 and 5, Active Server Pages, and ISAPI.
• As Technical Support specialist and then as Senior Technical Support Specialist, provided telephone technical support to 150 technicians on PC hardware configuration and troubleshooting, LAN/WAN issues. Windows NT and Novell Netware, GroupWise, and GroupWise Remote.

Education

Training

Professional/Civic